Refund & Warranty Policy

KernelX guarantees hardware compatibility with all modern Intel and AMD processors supporting VT-x / AMD-V virtualization on Windows 10 & Windows 11 (builds 20H2 through 24H2).

If our senior technical staff verifies via 1-on-1 Discord screen share that your machine cannot initialize our ring-0 hypervisor driver due to persistent BIOS or hardware OEM lockouts, we will either swap your license token for another software module or provide a 100% store credit voucher.

Whenever game publishers deploy an unexpected anticheat update or seasonal patch, our engineers temporarily flag the module into maintenance mode to safeguard operator accounts.

During this period, active license clocks are automatically frozen. Furthermore, upon successful verified deployment, operators are credited with 200% bonus compensation time for the total maintenance duration.

Your software license is tied to your physical machine fingerprint, but you never lose your license upon upgrading components. Operators can unbind their old hardware fingerprint directly from their Order/License portal.

Whether you replace your motherboard, upgrade your CPU, reinstall Windows, or purchase a brand new gaming rig, your license transfers cleanly without purchasing a replacement.

Because KernelX licenses consist of one-way cryptographic tokens and polymorphic loader executables revealed immediately upon payment settlement, returns based on buyer regret or voluntary discontinuation are not eligible for standard fiat refunds.

Our commitment is technical excellence: if an issue occurs, our team guarantees dedicated 1-on-1 remote technician assistance until the software initializes perfectly on your system.

Attempting fraudulent payment disputes or chargebacks through mobile banking operators (bKash/Nagad) or financial gateways after receiving a decrypted license key will trigger immediate automated revocation.

The associated machine HWID and client IP addresses will be permanently blacklisted across our global hypervisor dispatch matrix.

To request license assistance, downtime compensation verification, or module swaps, simply open a support ticket at /support/new or contact our verified technician staff in our official Discord community.

Please have your Order ID and transaction receipt ready for instant operator validation.